An MSSP cut GRC operating costs by 90% and onboarded 10 Fortune 500 clients in six months.
An MSSP serving Fortune 500 clients used TruOps to run risk, compliance, and vendor services from one multi-tenant platform, cutting operating costs by 90%.
A managed security service provider serving Fortune 500 companies moved its governance, risk, and compliance services onto TruOps. With an isolated tenant for each client and automated audit preparation, compliance tracking, and policy work, it reported a 90% reduction in operating costs and onboarded 10 Fortune 500 clients in six months.
- Customer
- MSSP founded within the last five years
- Clients
- Fortune 500 companies across several industries
- Services
- Risk, compliance, vendor risk, and policy management
- Results
- 90% lower operating costs. 10 Fortune 500 clients onboarded in six months.
The challenge
- Different requirements for every client. Clients in different industries and countries each had their own frameworks and regulators.
- Growth without more headcount. Each new Fortune 500 client added work that grew in step with the team.
- Manual delivery. Audit preparation, compliance reporting, and risk assessments were run by hand, which slowed every engagement.
- Rising costs. The manual work drove costs up while clients expected the same quality.
What they did
- Set up an isolated tenant for each client, configured to that client's frameworks and requirements.
- Automated recurring work: audit preparation, compliance tracking, and policy enforcement.
- Ran compliance, vendor risk, and policy services for each client from the same platform.
- Connected clients' security tools so data flowed into each tenant without manual exports.
How they rolled it out
- DiscoveryWorked with TruOps to map each client's requirements.
- ConfigurationDesigned tenant templates for each client type.
- DeploymentOnboarded clients and their users tenant by tenant, with tool integrations.
- EnablementTrained the MSSP team and kept a regular feedback loop with TruOps.
Results
- 90% lower operating costs from automation and the multi-tenant model.
- 10 Fortune 500 clients onboarded in six months.
- Better retention, as each client got a program fitted to its requirements.
- Growth without matching headcount, which improved margins on every engagement.
How this works in TruOps 2.0
TruOps 2.0 gives each client an isolated, branded environment. Agents set up each client's program from the documents the client already has, pre-fill assessments with a source behind every answer, and keep evidence current through read-only integrations. The same 0 to 5 maturity assessment can run across every client, so an MSSP can show each client where it stands against its industry. See TruOps for MSSPs.
About this story
This customer ran its program on the TruOps platform before TruOps 2.0. The results are as the customer reported them at the time.
Questions
How did the MSSP keep client data separate?
Each client had its own tenant with its own data, users, and configuration.
Related
Show each client how they compare to their industry on a 0 to 5 maturity scale, under your brand.
→PlatformMulti-tenantGive every client or entity its own space, with one view across all of them.
→LearnMulti-tenant GRCOne platform, many isolated clients or entities.
→Customer storyGRC service provider: 100+ clientsRisk and compliance services for 100+ clients on one platform.
→See it run on your own data.
Book 30 minutes with a GRC specialist. Bring a real document, like a SOC 2 report, risk register, or vendor list (redacted is fine), and we'll show TruOps 2.0 working on it.