Win the deal, not the paperwork.
Security questionnaires sit between you and signed contracts. TruOps answers what you have answered before and leaves your team only the new questions.
- 01youUploadThe customer's SIG, CAIQ, or custom file.
- 02agentPre-fillAnswers from your library and evidence, each cited.
- 03agentReviewConfirm answers; check freshness dates.
- 04youFill gapsOnly unanswered questions go to people.
- 05youExportReturn it in the customer's format.
TruOps answers customer security questionnaires by pre-filling them from your answer library, documents, and control status, with a source and freshness date on each answer, then routing only the unanswered questions to your team and exporting the completed file in the requester's format.
- Inbound SIGs are blocking revenue
- The same two people answer every customer's workbook
- You have a trust center and still paste from last quarter
The problem
Sales-blocking questionnaires land on the security team with little notice, and most of the questions were answered for someone else last quarter.
The actual challenge
The inbound questionnaire is a sales problem with a GRC root: answers without freshness dates, and questions invented when the library has a gap. TruOps does not make up answers.
- Last quarter’s SIG was copied forward.
- The customer sent a custom workbook the trust center does not cover.
- Two people are the bottleneck on every deal.
Bring one real document. Watch the program get set up from it.
What you are probably using today
Most teams answer from a master spreadsheet, a trust-center product, or the SOC 2 automation tool's questionnaire feature.
| What you use now | Where it breaks | With TruOps |
|---|---|---|
| A master SIG and a lot of copy-paste | Answers go stale. Nobody knows which customer got which version. | A dated answer library, cited to evidence, reused with freshness visible. |
| A trust center that customers still ignore | They send the workbook anyway. | Upload their file; TruOps answers what it can from your evidence and exports in their format. |
| SOC 2 automation tools | They are strong at certification: automated tests, a broad framework library, and often a trust center. Maturity scoring, custom frameworks, and deep risk or vendor work can sit outside that model. | Keep the automation. Run any framework as the anchor, map the rest with partials shown as partial, and run vendor and risk on the same engine. Upload the policies and reports you already have. |
How it works in TruOps
- UploadThe customer's SIG, CAIQ, or custom file.
- Pre-fillAnswers from your library and evidence, each cited.
- ReviewConfirm answers; check freshness dates.
- Fill gapsOnly unanswered questions go to people.
- ExportReturn it in the customer's format.
What you end up with
- Faster turnaround on questionnaires.
- Consistent answers across customers.
- A growing, dated answer library.
If this is your situation
Bring one inbound SIG. TruOps will pre-fill from evidence and leave blanks where it has no source.
How TruOps helps
- Freshness dates
- Reused answers show how recent they are.
- No invented answers
- Questions without a source go to a person.
Questions
Does TruOps make up answers?
No. Answers come from your evidence and past answers, cited; anything without a source is left for your team.
Do we have to rip out the tools we already use?
No. Connectors are read-only: they observe cloud, identity, endpoint, vulnerability, and code tools; they do not change them. Spreadsheets, prior reports, and policies upload into the Data Room. If you are on a SOC 2 automation tool or an enterprise GRC suite, you migrate the program (frameworks, evidence, vendors, risks), not the business.
Can we bring our existing assessments, control lists, and vendor files?
Yes. Upload workbooks, reports, policies, and vendor exports. TruOps turns them into structured questionnaires, controls, and register entries, each cited back to the file they came from, for you to review.
See it run on your own data.
Thirty minutes with a GRC expert, not an SDR. Bring one real document (a SOC 2 report, a risk register, a vendor list; redacted is fine) and watch TruOps set up a live program from it, with an assessment already pre-filled.